Frequently asked questions

How do I top up?

For now, top-ups go through Ghawazi admin: pay cash or bank transfer and the credit (plus the 15% bonus) lands in your wallet immediately. In-app card payments are coming later.

How do I pay at a shop?

Tap "Pay" in the app to show a single-use QR code valid for 60 seconds. The staff scans it, then the amount appears on your device for you to confirm — no charge without your confirmation.

How big is the bonus?

15% of every top-up. Example: topping up OMR 20 gives you OMR 23 total credit.

When does my balance expire?

One year after each top-up. We remind you 30 days and 7 days before expiry.

Can I get a refund?

No. Balances are prepaid gift credit — non-refundable, non-transferable, never redeemable for cash.

A wrong amount was charged — what now?

The shop can void the transaction within 15 minutes and the full amount is restored. You can also dispute any transaction in-app for admin review.

I lost my phone — is my balance safe?

Yes. Your balance lives in your account, not your device, and no payment can happen without confirmation from your account. Sign in on a new device and change your password right away.

How do I contact you?

Email support@ghawazi.app.